Digitally transform your business

Your customers and employees are already digital. Are you? We enable your transformation to digital working with ServiceNow reliably and effectively.

Learn how we do this

Delivering on Demand for Digital

An excellent customer experience sits at the heart of business success. Streamlining operations and giving employees tools and data to maximise productivity enables them to deliver on customer expectations.

Improved profitability is the ultimate goal of digital transformation – but it is realised by improving every aspect of the customer experience.

NTT Data and ServiceNow allow you to build digital workflows that drive busines growth, increase operational resilience and build out exceptional customer experiences.

3 Steps to Growth

NTT Data has designed a three-step process using ServiceNow technologies to drive digital transformation and business growth.
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Improve the employee experience

Empowering workers raises morale, productivity and the quality of output. Increasing efficiency behind the scenes allows you to better serve customers and reduce staff turnover.

The HR workflow simplifies access to the services your employees rely on. They can connect to the services they need with omni-channel experiences and mobile apps.

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Improve IT operations

Your IT infrastructure plays a vital role in delivering the right data to the right person at the right time. Evolving from reactive to proactive IT operations enables the Ops team to better align with company strategy.

The ITOM workflow delivers complete visibility of the IT estate, including infrastructure and apps. Empowered to maintain service health and optimise delivery and spend, IT becomes a true strategic asset that enhances your customer-facing operations.

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Improve the customer experience

How you deal with customer queries and complaints will define the success of your relationship. You can reduce frustration by expanding self-service or connecting clients with the right people and resolving issues as quickly as possible.

The customer digital journey connects teams so they can share knowledge efficiently and route queries to specialists. Aligning front, middle and back offices creates opportunities to deliver proactive customer service, further enhancing the overall experience.

Any one of these processes will deliver operational improvements. But when all three are combined as part of the NTT Data Digital Transformation service, your business will be able to deliver a better customer experience - and reap the rewards.

Any one of these processes will deliver operational improvements. But when all three are combined as part of the NTT Data Digital Transformation service, your business will be able to deliver a better customer experience - and reap the rewards.

Talk to a member of our team today

Getting by in an ambitious new world

We wake up every morning in an increasingly digitized world. Technology is rapidly changing all of the things we do at work, at home and everywhere in between. NTT DATA has identified six technology areas, the “Digital Focus Areas”, which represent the greatest challenges, but also opportunities and with which you can accelerate your digital journey. As these Digital Focus Areas are interconnected, their full digital potential can be ideally implemented when used together.

How are these technologies shaping the future? Watch our video series “Wake Up 2” to better understand our Digital Focus Areas as part of a futuristic, gripping story. Adam and his assistant Entity, an artificial intelligence, work together in all aspects of his everyday life. Learn how you too can wake up to a safe and seamless interaction of people, technology and our common world.

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Our other digital focus areas

Data & Intelligence

Set yourself apart by creating new data models that use the intelligence captured to produce actionable results for business success.

Intelligent automation

Automate repetitive processes to succeed in a digitally dynamic environment.

Internet of Things

Get connected and communicate with the increasing number of Internet-connected devices.

Cybersecurity

Protect yourself from data breaches and unauthorized use of confidential information in the modern, digitally connected world.

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